1. Processing Time
After we receive your return, we will guide you through the process.
Once the returned item arrives and passes inspection, refunds or exchanges are processed within 1–3 business days, and you’ll receive a confirmation email.
2. Arrival Time
Refunds are issued to your original payment method.
It may take 5–10 business days to appear, depending on your bank or credit card provider.
If you don’t see the refund after this period, please check with your bank or credit card company.
Need further support? Email support@glercbikes.co.uk — we respond within 1–2 business days.
Thank you for choosing Glerc!
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