Knowledge base

Returns & Exchanges (3)

Refund (2)

• When will I receive my refund?
• How do I return an accessory?

Exchange (1)

• How do I exchange my bike?

Returns (1)

• How do I return a bike?

Order (4)

Sales (1)

• Do you have any sales or promotions?

Size (1)

• How do I pick the right size bike?

Payment (1)

• How do I complete my purchase using installments?

Changes (4)

• Can I cancel my order with no penalty?
• Can I add more items to my order?
• Why does the price change from cart to checkout?

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Warranty-related (1)

Warranty (1)

• Glerc Bikes Warranty Policy

Shipping & Delivery (2)

Shipping (9)

• Can you ship to a PO Box?
• How do I upgrade to faster delivery?
• Do you offer international shipping？

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Tracking (1)

• How can I track my order?

Accessories &Tools (1)

Accessories (3)

• Special Installation Notice for Training Wheels
• Doll Seat Installation Guide
• How can I see what’s included with the bike?

Assembly Guide & Videos (2)

Assembly (1)

• How do I assemble my Glerc Bikes?

Kids Bikes (1)

• New bike assembly instructions

-FAQs- (1)

Product FAQs (8)

• What is the insurance premium and what services does it cover?
• Do you offer discounts for bulk orders or wholesale inquiries?
• What is the difference between "Little Miss" and "Little Molly"?

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Support (1)

Bike Support (4)

• How to Assemble Your Kids’ Bicycle
• Bike Brake Failure: Common Causes & How to Fix Them
• Bike Helmet Sizing Guide: How to Measure for Perfect Fit

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Size (1)

Size chart (6)

• Starry
• Maggie
• Little Molly

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Promotions / Discounts (1)

Promotions / Discounts (2)

• Bulk Orders / Wholesale Discounts
• Discounts & Promo Codes

Policy (1)

Return/Warranty Policy (3)

• Glerc Bikes Warranty
• Bike Returns & Exchanges
• Refund Time

Things to Know Before Ordering (1)

Things to Know Before Ordering (7)

• Training Wheels
• Kickstand Included?
• Bike Specifications

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Shipping Concerns (1)

Shipping Concerns UK (6)

• Missing or Incorrect Item
• Package Marked Delivered but Not Received
• Damaged Bike on Arrival

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Order Tracking (1)

Order Tracking (1)

• Track my order